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FAQ

Have a question?

Send us a message here.
OR
Call us toll free at 877.900.0247.
Outside of North America call 321.868.3016.

Our office hours are:
8:00 AM to 7:00 PM Monday-Friday






What is TruAIR Technology?
Arnott’s TruAIR Suspension is true onboard adjustable air suspension, providing superior comfort, adjustability and great looks. Using a powerful onboard compressor, Arnott kits offer fast, on-the-fly adjustable air spring firmness.
Click here for more detailed information.





How long does it take to receive my order?
Many of Arnott’s most popular motorcycle air suspension kits have been pre-assembled and are available for immediate shipping from our Merritt Island, FL facility if ordered by 2:30 PM ET (Monday – Friday). Kits that are not in stock will be custom assembled at Arnott’s Florida facility and are typically shipped within 1-2 business days. Once shipped, Ground Delivery takes 1-6 business days depending on what state you live in. Next Day Air will arrive the next business day in the United States and does not include Saturdays unless you call Customer Support to make arrangements. Arnott customer support is open Monday thru Friday 8:00 AM to 7:00 PM ET.

See map below for approximate delivery times:

Shipping Time Map





What is your warranty on parts?
Arnott® Inc. offers a Limited Lifetime Warranty for North American and European Union customers on Arnott Adjustable Motorcycle Air Suspension Kits. Orders for Arnott products outside of North America and the European Union come with a Limited Two-Year Warranty. Arnott is so confident you will be 100% satisfied with your product that it offers you a 30-Day Money Back Guarantee and a 90-Day Return Policy on unused and uninstalled products. Arnott offers a 30-Day Warranty on parts used in commercial vehicles. Improper use or installation is not a manufacturer's defect. The Arnott Warranty is non-transferable.

Click Here to read the full text of the Arnott warranty.





Do your products come with instructions?
Most Arnott kits come with detailed installation instructions. Many of those, along with schematics, can be downloaded from this web site. Available installation manuals will be included with your kit. Arnott also has a growing list of installation videos available. For additional fitment or installation help you may also call Arnott Technical Support Monday - Friday 8:00 AM - 7:00 PM ET at 877.900.0247/321.868.3016.





Is it possible to return a part if I do not want it?
Arnott is so confident you will be 100% satisfied with our products that we offer you a 30-Day Money Back Guarantee and a 90-Day Return Policy on unused and uninstalled products. A Return Merchandise Authorization (RMA) number is required which can be obtained by calling Customer Support.





Do you ship internationally?
Yes we ship worldwide through UPS. Please email us with your address and parts desired so we can give you an accurate shipping quote. We can ship USPS by request.

* International shipping charges do NOT include customs fees, import taxes, brokerage fees, or duties. Please contact your local customs office for more information on these costs.





What types of payments do you accept?
We accept all major credit cards: Visa, Mastercard, American Express, and Discover. If you do not have a credit card, you can either pay us through PayPal or by mailing us a Money Order or Cashiers Check. Arnott can also process bank transfers. Call Customer Support for additional details.





What is the best pressure for my motorcycle's Arnott Adjustable Air Suspension?
While everyone has different tastes and needs, one rule of thumb is when riding single up the PSI is 45 to 50 and when riding double up it's around 65 to 75 PSI. The best way for a riding adjustment is with the weight applied to the bike at each riding time, the shock is adjusted to the middle of the up and down travel.





What is the difference between Air Cylinders, Air Assisted and Air Suspension?
Don't be fooled by products that are only air cylinders or are air assisted.

Air Cylinders or Canisters will enable you to raise and lower your bike but it is not really a suspension system since it does not have a true shock for controlling damping. 

Air Assisted shocks include standard coil springs with added air to help with bottoming out or for carrying heavier loads but can't be fine tuned or easily adjusted.

Arnott's true Adjustable Air Suspension includes an air spring or air bag which replaces the coil spring. This enables you to adjust the ride height and ride quality. True Air Suspension offers spring rate adjustability and the greatest flexibility to carry almost any load.





My Harley-Davidson has an air fitting - How is your system different?
The factory suspension on some Harley-Davidsons has air in it that you can adjust with an external or hand pump. The shocks on those bikes have a coil spring which is surrounded by oil. When adding air to this system you are pressurizing the oil which may help increase spring rate to prevent bottoming out. Factory shocks last only about ten thousand miles. 

Arnott Air Suspension gives you greater adjustability of the system's air springs using an onboard switch. This system helps you to quickly raise and lower the bike and provides greater control of your ride quality. Arnott shocks come with a Limited Lifetime Warranty.





Do you sell air suspension parts separately?
Arnott parts have been designed, tested and optimized to work in an Arnott Motorcycle Kit. Arnott does sell replacement parts for Arnott air suspension systems that may be out of warranty but does not sell parts for other systems. Proof that the system is an Arnott kit is required. Call Customer Support Toll Free at 877.900.0247 or 321.868.3016 from outside North America for more information.





What is the popping noise coming from my new air shocks?
It is normal to hear a slight popping noise during the break-in period of Arnott’s adjustable motorcycle air suspension kits. This is caused by the new rubber air bladders expanding during inflation for the first few times and will go away after the normal break-in period. This noise is completely harmless and will subside within a short period of time.